If you are a Class Member, what you are eligible to receive depends on several factors. The settlement benefits are outlined generally below, and more information can be found in the FAQs on this page and in the documents on the Important Documents page. The Court still must decide whether to finally approve the Settlement. Although no benefits are required to be provided until and unless the Court finally approves the Settlement and, even then, only after any appeal period expires or any appeals are resolved in favor of the Settlement, Defendants, will nonetheless implement the Customer Support Program and the Extended Replacement Parts Limited Warranty on September 24, 2024, in advance of the occurrence of the Final Effective Date. Class Members can also submit a Claim within the Claim Submission Period, which will run from September 24, 2024 until 90 days after the Court issues the Final Order and Judgment, to be reimbursed for previously paid out-of-pocket expenses incurred to repair or replace a Fuel Pump of Covered Vehicles, including related rental vehicles or towing as specified in the Settlement Agreement, that were not otherwise reimbursed and that were incurred before the expiration of the time to appeal from the Final Judgment approving the Settlement. If the Settlement is finally approved, including resolving any appeals in favor of upholding the Settlement, those Claims will be reviewed by the Settlement Administrator. Please check this website regularly for updates regarding the Settlement.
Please note that you may have to take action within certain deadlines to receive certain benefits, such as completing and submitting a claim form with supporting documentation and declaration(s) for reimbursement of eligible out-of-pocket expenses. If you do nothing, you may not receive certain benefits from the Settlement. Please check this website regularly for updates regarding the Settlement and deadlines.
To determine whether your vehicle is a Recalled Vehicle or an Additional Vehicle, please enter your VIN on the VIN Lookup page.
a. Recalled Vehicles: Extended Replacement Parts Limited Warranty
If the Settlement is finally approved, including resolving any appeals in favor of upholding the Settlement, the Extended Replacement Parts Limited Warranty will be implemented for Class Members who still own or lease their Recalled Vehicles. As indicated above, however, Defendants have decided to nonetheless implement the Extended Replacement Parts Limited Warranty on September 24, 2024, in advance of the occurrence of the Final Effective Date, pending the Court’s consideration and decision on final approval of the Settlement.
Subaru shall extend the Replacement Parts Limited Warranty coverage for the fuel pump replaced (“replacement fuel pump assembly”) on the Recalled Vehicles pursuant to Recalls 20V-218 and 21V-587. The extended warranty will last for 15 years, measured from the date of replacement of the fuel pump, and up to 150,000 miles, whichever comes first. A Class Member’s rights under the Extended Replacement Parts Limited Warranty are transferred with the Recalled Vehicle.
Without cost to and upon request from Class Members who own or lease Recalled Vehicles whose fuel pumps are being replaced pursuant to the Extended Replacement Parts Limited Warranty, Class Members shall be provided with a loaner or rental vehicle by Subaru Dealers upon reasonable notice. Class Members may keep the Loaner Vehicle for up to 24 hours after dropping off the Recalled Vehicle for repair, or 24 hours after being informed by a Subaru Dealer that the Recalled Vehicle is repaired, whichever is later. In appropriate circumstances, where the Class Member has a demonstrated need for a Loaner Vehicle similar to the Recalled Vehicle, Subaru Dealers will use good faith efforts to satisfy the request. If the Recalled Vehicle is inoperable or is exhibiting a dangerous condition, Class Members are entitled to a complimentary tow to the nearest Subaru Dealer upon reasonable notice. All other terms and exclusions of the New Vehicle Limited Warranty shall continue to apply unless expressly altered by this settlement.
b. Additional Vehicles: Customer Support Program
If the Settlement is finally approved, including resolving any appeals in favor of upholding the Settlement, the Customer Support Program in the form of an Extended New Vehicle Limited Warranty will be implemented for Class Members who still own or lease their Additional Vehicles. As indicated above, however, Defendants have decided to nonetheless implement the Customer Support Program in the form of an Extended New Vehicle Limited Warranty on September 24, 2024, in advance of the occurrence of the Final Effective Date, pending the Court’s consideration and decision on final approval of the Settlement.
Subaru will offer the Customer Support Program (“CSP”) to all Class Members who, as of the Final Effective Date of the Settlement, own or lease Additional Vehicles. A Class Member’s rights under the CSP are transferred with the Additional Vehicle. Salvaged Vehicles, inoperable vehicles, and vehicles with titles marked flood-damaged are not eligible for this benefit. The CSP will provide prospective coverage for repairs (including parts and labor) needed to correct defects, if any, in materials or workmanship in the Fuel Pumps for the Additional Vehicles. Coverage under the CSP for the original parts will continue for 15 years, measured from the vehicle’s In-Service Date, which is the date the Additional Vehicle was first delivered to either the original purchaser or the original lessee, or first placed in service as a “demonstrator” or “company” car.
Without cost to and upon request from Class Members who own or lease Additional Vehicles whose fuel pumps are being replaced pursuant to the CSP, Class Members shall be provided with a loaner or rental vehicle by Subaru Dealers upon reasonable notice. Class Members may keep the Loaner Vehicle for up to 24 hours after dropping off the Additional Vehicle for repair, or 24 hours after being informed by a Subaru Dealer that the Additional Vehicle is repaired, whichever is later. In appropriate circumstances, where the Class Member has a demonstrated need for a Loaner Vehicle similar to the Additional Vehicle, Subaru Dealers will use good faith efforts to satisfy the request. If the Additional Vehicle is inoperable or is exhibiting a dangerous condition, Class Members are entitled to a complimentary tow to the nearest Subaru Dealer upon reasonable notice.
All other terms and exclusions of the New Vehicle Limited Warranty shall continue to apply unless expressly altered by this settlement. In the event that any of the Additional Vehicles becomes the subject of a future or expanded recall for the same or similar impeller issues, those Additional Vehicles will then be entitled and only be entitled to the same relief provided to Recalled Vehicles, as specified in the Settlement Agreement.
c. Out-of-Pocket Claims Process
If the Settlement is finally approved, including resolving any appeals in favor of upholding the Settlement, Class Members can submit a claim within the Claim Submission Period, to be reimbursed for previously paid out-of-pocket expenses incurred to repair or replace a Fuel Pump of Covered Vehicles, including related rental vehicles or towing as specified in the Settlement Agreement, that were not otherwise reimbursed and that were incurred before the expiration of the time to appeal from the Final Judgment approving the Settlement. For out-of-pocket expenses that were incurred after September 24, 2024, the Class Member must also provide proof that they were denied coverage by a Subaru Dealer prior to incurring the expense. The Claim Submission Period will run from September 24, 2024 until 90 days after the Court issues the Final Order and Judgment.
In order to submit a claim, Class Members must: (a) complete and timely submit a Claim Form, with the required Supporting Documentation, to the Settlement Administrator within the Claim Submission Period; (b) have Claims that are eligible for reimbursement; and (c) not opt out of the Settlement. The Claim Form will be available to file online by clicking File a Claim and on the Important Documents page if you prefer to submit a paper form by mail. Class Members can submit only one Claim Form per Covered Vehicle.
Claims must be submitted with all of the following Supporting Documentation: (1) a repair invoice or record for out-of-pocket expenses incurred to repair or replace a Fuel Pump of a Covered Vehicle, and/or associated towing or rental car expense, which identifies the name of the Class Member, the Covered Vehicle, the Subaru Dealer or other facility that performed the qualifying repair and/or associated towing or rental car expense, and the date of and amount charged for the qualifying repair and/or associated towing or rental car expense; and (2) to the extent not included in the record in subsection (1) above, record(s), receipt(s) and/or invoice(s) demonstrating that the Class Member paid for the qualifying repair and/or associated towing or rental car expense.
Class Members who provide Supporting Documentation and who made repair or replacement of a Fuel Pump on a Covered Vehicle may be reimbursed for: (i) rental vehicles; (ii) towing; and (iii) any unreimbursed repairs or part replacements. Out-of-pocket expenses that are the result of damage, collision, and/or misuse/abuse will not be eligible for reimbursement. Vehicles where the title, prior to the date of the qualifying Fuel Pump repair, was transferred to a salvage yard, junkyard, wreckage facility, or similar entity, inoperable vehicles, and vehicles with titles marked flood-damaged are not eligible for this benefit.
To be eligible for reimbursement, you must submit a timely Claim Form with Supporting Documentation and declaration(s), and the expenses must have been incurred prior to the expiration of the time to appeal from the Final Judgement approving the Settlement. The deadline to submit Claim Forms with Supporting Documentation and declaration(s) is ninety (90) days after the Court issues the Final Order and Final Judgment, which will occur, if approved, after the Fairness Hearing.
The Settlement Administrator will determine whether Claims are complete and timely. If your Claim is deficient, the Settlement Administrator will mail you a letter requesting that you complete and/or correct the deficiencies and resubmit the Claim within sixty (60) days. If you fail to provide the requested documentation or information, your Claim will be denied.
The Settlement Administrator will review your Claim and other Claims that are submitted and determine if reimbursement is owed. Review of Claims should be completed within sixty (60) days of receipt, but this review period is not required to begin any earlier than sixty (60) days after the Final Effective Date.
If the Claim is rejected for payment, in whole or in part, the Settlement Administrator shall notify Class Counsel, Subaru’s Counsel, and Denso’s Counsel of said rejection of Class Member’s Claim and the reason(s) why within sixty (60) days of the rejection. The decision of the Settlement Administrator shall be final; provided, however, that Class Counsel, Subaru’s Counsel, and Denso’s Counsel may meet and confer to resolve any denied Claims. If Class Counsel, Subaru’s Counsel, and Denso’s Counsel jointly recommend payment of the rejected Claims or payment of a reduced claim amount, then Subaru’s Counsel and/or Denso’s Counsel shall inform the Settlement Administrator, who shall then pay said Claims. If Class Counsel, Subaru’s Counsel, and Denso’s Counsel disagree with the Settlement Administrator’s initial determination, they shall so notify the Settlement Administrator, with explanation, and the Settlement Administrator shall make a final determination as to whether the Claim shall be paid. If a Claim is rejected in full or in part, the Settlement Administrator shall mail a notice of rejection letter to the Class Member and email notice to the Class member if an e-mail address was provided.
d. Reconsideration Procedure for Denial of Coverage
If a Class Member and/or subsequent purchaser/lessee of a Covered Vehicle is denied coverage for repairs (including parts and labor), if any, in materials or workmanship in the Fuel Pumps under the Customer Support Program, or for a repair and/or replacement fuel pump assembly under the Extended Replacement Parts Limited Warranty, the Class Member and/or subsequent purchaser/lessee may take the Covered Vehicle to a second Subaru Dealer for an independent determination. If the second Subaru Dealer determines that the Covered Vehicle qualifies for repair under the Customer Support Program or the Extended Replacement Parts Limited Warranty, the Class Member shall be provided those benefits as provided in the Settlement Agreement.
e. Technical Training
Subaru will make Technical Training videos available to Subaru Dealers, to be required to be viewed by technicians before they conduct repairs of the Fuel Pumps pursuant to the Customer Support Program or the Extended Replacement Parts Limited Warranty.